To safeguard our clinicians' time and ensure waiting list patients can get appointments, we enforce a strict 12-month rolling attendance policy. To properly cancel an appointment and avoid penalties, you must contact your local branch at least 24 business hours in advance:

• Commercial Insurance & Medicare Patients: If you fail to appear or do not cancel a standard follow-up visit at least 24 business hours in advance, you will be charged an out-of-pocket $75 no-show fee.
• Medicaid & Managed Medicaid Patients: In compliance with state regulations, you will not be charged any out-of-pocket financial fees for a missed session. However, repeated late cancellations or no-shows will result in your scheduling access being restricted to "same-day booking only," or your clinical file will be closed entirely.
• Initial Intakes (All Patients): If you no-show or cancel your very first initial clinical evaluation with less than 24 business hours' notice, your file with our clinic will be closed immediately. True medical emergencies will be noted and weighed heavily on a case-by-case basis by management.